Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of CA Swede

CA Swede

October 1, 2026

5  out of  5
rating by CA Swede
"Great service and knowledgeable agents here! I was able to get my insurance policy down in price with better coverage and the fact you receive dividens because State Farm is a mutual company makes it a no brainer!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Orange to know you had such a great experience with us. "
Profile photo of Nicki Hill

Nicki Hill

September 30, 2026

5  out of  5
rating by Nicki Hill
"I’ve been with Jeff’s office since college, when I moved to CA. Thank goodness I haven’t needed to use the insurance much, but the team has always taken good care of me. First as a young adult with car insurance, then with renters insurance, and later adding on my husband’s car. We’ve been with this office nearly 20 years 😳😁

I mean this in the absolute best way possible… I never have to think about my insurance! I know they’ve got me covered."
We responded:
"Thanks so much for the amazing review, Nicki! We really appreciate your support here in Orange. Just reach out anytime if you need us - we’re here for you. "
Profile photo of Pamela Fraga

Pamela Fraga

September 25, 2026

1  out of  5
rating by Pamela Fraga
"We have been Jeff Biddle’s clients for over ten years. We signed up for our policies when their office was located on La Veta. Monique is a great agent and she has always been super attentive. Her hours have since changed and we have had constant issues with this team since. We are really disappointed with the way agents have mishandled our policies over the last couple of years. Most staff, besides Monique, are rude and their customer service skills are driving loyal customers away. Today’s unfortunate encounter was my last straw and I will take my business elsewhere."
We responded:
"Hi, thank you for your feedback. We’re very sorry we didn’t meet expectations and would really appreciate the chance to speak with you directly to see if we can make things better. Let me know if you want to discuss. I value your business with us and would hate to see you go. "
Profile photo of Corissa Turner

Corissa Turner

September 22, 2026

5  out of  5
rating by Corissa Turner
"Rick Brown helped me today and he was warm, cheery and helpful. Emailed my temporary insurance card very promptly. We've been with State Farm a long time."
We responded:
"Thanks so much for the amazing review, Corissa! We really appreciate your support here in Orange. Just reach out anytime if you need us - we’re here for you. "
Profile photo of gail druiff

gail druiff

September 21, 2026

5  out of  5
rating by gail druiff
"Mckenzie is a great support. Her customer service is top notch and she has been a great help navigating to frustrating world of insurance!"
We responded:
"Thank you Gail for recognizing Mackensie's great service. I appreciate it!"
Profile photo of Tiru C

Tiru C

September 19, 2026

5  out of  5
rating by Tiru C
"Rick was tremendous in trying to figure out the confusing billing from State Farm billing department. Believe me...it was confusing. Thank you Rick and to the team at Jeff Biddle. Been with Jeff for over 20 years (or close to....very long time nevertheless)."
We responded:
"Tiru, Thanks for taking the time to recognize Rick's great service. I appreciate it!. "
Profile photo of Wade

Wade

September 12, 2026

5  out of  5
rating by Wade
"Jeff and his associates takes care of all my insurance needs, handling all the details of my coverages ensuring I am protected correctly. The process is always painless, seamless, and saves me $$$! Highly recommend!"
We responded:
"Wade, I appreciate your feedback and that you took the time to share it. We try hard to deliver on what we promise and I'm glad we were able to save you some money as well. Thanks again!"
Profile photo of Cory Goodman

Cory Goodman

September 11, 2026

5  out of  5
rating by Cory Goodman
"Makenzie is awesome - very helpful and kind. Thanks for the great service !"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of Debbie Lawlor

Debbie Lawlor

September 2, 2026

5  out of  5
rating by Debbie Lawlor
"I purchased my insurance, car and renter's insurance, through Kyle at State Farm. The insurance was a great price. I wish I would have done it earlier as I'm saving about half of what I was paying. Kyle was very friendly and did a great job. I enjoyed doing business with him. Thanks Kyle, thanks State Farm!!"
We responded:
"Thanks so much for the amazing review, Debbie! We really appreciate your support here in Orange. Just reach out anytime if you need us - we’re here for you. "
Profile photo of Jennifer De Voe

Jennifer De Voe

August 13, 2026

5  out of  5
rating by Jennifer De Voe
"Mackenzie is very helpful, responsive, and genuinely cares about her clients. I appreciate her efforts to make sure my experience is as seamless as possible. She’s a rockstar!! Jeff is also great and helps me with all of my insurance and Roth IRA questions! Thank you to the whole team!"
We responded:
"Thank you Jennifer for the positive feedback. Mackensie takes great pride in the service she provides and I'm glad to see you appreciate that. Let us know if there is anything else we can do for you."
Profile photo of Doug Blood

Doug Blood

August 12, 2026

5  out of  5
rating by Doug Blood
"Google only lets me give five stars, but Kyle Bradley and Jeff Biddle’s State Farm office deserves ten.

Kyle has been great to work with—knowledgeable, responsive, and genuinely easy to talk to. What really set this office apart was getting a card in the mail signed by the whole team, along with some cool swag. I’ve honestly never had an insurance company do something that thoughtful.

It showed me this isn’t just another corporate office—they actually care about their customers. Highly recommend Kyle, Jeff, and the entire team."
We responded:
"Doug, Thanks so much for the great review. We try to be different on purpose and your comments reinforce what we are doing. Kyle works hard to make sure each customer feels special! I appreciate you taking the time to share your great experience with our office."
Profile photo of Nestor Rodriguez

Nestor Rodriguez

July 30, 2026

5  out of  5
rating by Nestor Rodriguez
"I dealt with Rick. Super informative, very knowledgeable, professional, and helpful most importantly. I needed help knowing which policy plans would best suited for our needs for our vehicles. He broke down what each coverage type meant and how it would actually apply in actuality. Just excellent service all around."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of Breanne Kemp

Breanne Kemp

July 22, 2026

5  out of  5
rating by Breanne Kemp
"I had a great experience getting an insurance quote from MacKensie! She was friendly, knowledgeable, and took the time to explain my options without making me feel pressured. The process was quick, easy, and professional. If you're looking for someone who genuinely cares about helping you find the right coverage, I highly recommend reaching out!"
We responded:
"Breanne, Thanks for the great review of our office and Mackenzie. We appreciate that you took the time to share your awesome experience. "
Profile photo of Mauricio Brias

Mauricio Brias

July 21, 2026

5  out of  5
rating by Mauricio Brias
"Rick Brown delivers excellent customer service. He was the only insurance representative that reviewed my driving record as I spoke to him. This allowed an accurate quote without any surprises. He was one out of four representatives that I reached."
We responded:
"Mauricio, Thank you for sharing your excellent customer experience with Rick. I appreciate it!"
Profile photo of Richard Himes

Richard Himes

July 6, 2026

5  out of  5
rating by Richard Himes
"Mackensie was very knowledgeable and helpful in assisting with our request to insure our new vehicle. Jeff Biddle State Farm Insurance has been great!"
We responded:
"Thank you for the amazing review, Richard! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of J Fields

J Fields

June 29, 2026

5  out of  5
rating by J Fields
"I don't write reviews very often, but Jeff Biddel and his team at State Farm have certainly earned this one.
I've been a client for over 15 years and have multiple insurance policies with Jeff's office. Throughout the years, the level of customer service has been consistently outstanding. Whenever I have a question or need to make changes to one of my policies, Jeff or one of his agents is always there to help.
Jeff and his entire team are professional, knowledgeable, and genuinely care about their clients. Every time I call, they're friendly, helpful, and quick to take care of whatever I need. It's truly refreshing to work with an insurance agency where you know you'll receive personal attention every time you call.
I highly recommend Jeff Biddel's State Farm office to anyone looking for outstanding service and a team that truly puts its clients first."
We responded:
"Thank you for the amazing review, J! It is truly the goal of our team to exceed expectations when it comes to all insurance needs.Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Jeff Biddle’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Profile photo of Karina Smolanovich

Karina Smolanovich

April 30, 2026

5  out of  5
rating by Karina Smolanovich
"I’ve been with Jeff’s office for 15 years and I couldn’t be happier with the support I’ve felt along the way. Special thank you to Mackenzie for always staying on top of my coverage and being a pleasure to work with."
We responded:
"Greetings Karina, Thanks so much for taking the time to share your positive experience! We are glad that you enjoyed the service we provided. We're always happy to assist so don't hesitate to reach out to us if you need anything. Thanks again and we look forward to working with you again soon."
Profile photo of Ron Burns

Ron Burns

April 28, 2026

5  out of  5
rating by Ron Burns
"If your looking for someone to help you with your home and auto insurance this is the place to use. Mac always takes care of our needs with home and auto. T"
We responded:
"Ron,
Thank you for the recommendation. We appreciate it! Mac really strives to provide great service."
Profile photo of Danielle Hansen

Danielle Hansen

April 16, 2026

5  out of  5
rating by Danielle Hansen
"Monique was extremely helpful, informative and fast working to help with all my questions and concerns!! Superb customer service!! Would definitely recommend her service!!"
We responded:
"Dear Danielle, We appreciate the time you took to give us such a great rating! We're thrilled that we left such a great impression! As always, our team is looking forward to your next visit. We look forward to helping you again soon."
Profile photo of Shanda Photographic

Shanda Photographic

March 25, 2026

5  out of  5
rating by Shanda Photographic
"Super helpful! Very quick with responses to questions and also reach via text without the hassle of being on hold. Coverage is what I specifically needed and other insurances could even help me. I’m grateful for the costumer service I have been provided."
We responded:
"Thank you Shanda for the positive feedback. Mackensie always tries to give the best and fastest service possible. "
Profile photo of Sharon Zevnik

Sharon Zevnik

March 4, 2026

5  out of  5
rating by Sharon Zevnik
"We have been with State Farm for years. Monique has always been very responsive, helping work through different options to meet our family’s needs."
We responded:
"Hello Sharon, We're delighted to hear about your experience! We truly appreciate your recommendation of Monique and will work hard to continue going above and beyond! We're glad you had a great experience and we look forward to continuing to exceed your expectations! "
Profile photo of Go With Chris

Go With Chris

February 28, 2026

5  out of  5
rating by Go With Chris
"I work directly with Kyle as my insurance agent and he’s been awesome. He’s responsive, knowledgeable, and genuinely cares about his clients. Anytime I need something handled, it gets taken care of right away. Also want to give a quick shout-out to the staff, everyone is friendly, professional, and great to deal with. You can tell they value their customers."
We responded:
"Greetings Chris, We're delighted to hear about your experience! It's great to know that we were able to provide you with the highest levels of service. We're always happy to assist so don't hesitate to reach out to us if you need anything. "
Profile photo of Kira Uda

Kira Uda

February 27, 2026

5  out of  5
rating by Kira Uda
"MacKense was very helpful and I got my quote fast!"
We responded:
"Dear Kira, Thanks for the kind words! We love that you had such a great experience! Thanks for sharing review_detail. We look forward to providing you with more great experiences in the near future. It was a pleasure to serve you."
Profile photo of Nazia Khushall

Nazia Khushall

February 26, 2026

5  out of  5
rating by Nazia Khushall
"McKenzie and Jeff Bittles, are amazing, gave me all the different Insurance options and helped me pick the right one. Thank you for being super professional."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of CM

CM

February 24, 2026

5  out of  5
rating by CM
"Rick was very helpful assisting me with updating the value of my home to ensure I carry sufficient coverage if my home ever needed to be rebuilt."
We responded:
"Hello CM, Thanks so much for taking the time to share your positive experience! It's great to know that we were able to provide you with the highest levels of service. As always, our team is looking forward to your next visit. See you next time!"